Fix: PS5 Not Connecting To Wi-Fi Internet


Although Sony Interactive Entertainment announced the successor of the Playstation 4 back in 2019, it finally arrives after seven years of wait. Yes, recently, a few months back in 2020, Sony finally launch the PS5 digital and standard version worldwide. In 2020, if something is really creating hype after Covid 19, then it’s a PS5. Playstation 5 is among one of the most anticipated devices of 2020. In contrast, undoubtedly, it is the most powerful gaming beast right now that we have in the market. But, it looks like things are not going according to developers. Now, it’s been almost regular since users encountering new issues. Several users currently reported that they are facing issues while connecting their PS5 to a Wi-Fi internet network.

Anyway, I know you are suffering from the same issue. That’s why you clicked on this article. Here we mentioned a couple of fixes that you can try to fix this issue. So, without any further ado, let’s get started with the guide and see how to fix the Wi-Fi internet not connecting issue on PS5.

How To Fix PS5 Not Connecting To Wi-Fi Internet

Look, as per our research, this issue isn’t a universal problem now; why we say this is because Sony has nothing to do with your Wi-Fi network connection if it is not working properly. Yeah! There might be chances that the PS5 network antenna is damaged, but that’s a different thing. If that’s the case, then going to the service center is the last option that you have. But, if not, then most probably the faulty is in your connection. So, make sure to go through the complex troubleshooting steps given below in order to fix this annoying error.

Meanwhile, before we move further, let’s first see what might be the reason behind this error. The below-mentioned issues might be the main culprit to this PS5 error:

  • Your PS5 console is too far away from your router/modem.
  • The other devices that are connected to the same Wi-Fi network are conflicting with your console.
  • There’s an issue with your router/modem.
  • There might be chances that your console’s internal hardware is damaged.

Fix 1: Check the PSN Server Status

It might be possible that PlayStation servers may be going through some technical issues. In most cases, it is seen that this type of issue causing disruptions just because servers are down. Generally, server maintenance down issue doesn’t last long for hours. It only takes 1-2 hours, so you can wait for a while until it gets fixed. However, you can also manually visit and check the official PSN server status page, if there is any server outrage issue is mentioned or not.

Fix 2: Confirm That You’ve Entered the Correct Password.

It is usually noticed that users are entering the wrong password due to which their PS5 is stuck and unable to connect to that Network. So, you need to make sure that whenever you are about to set up your wireless internet connection, cross-check twice if you have entered the correct password or not. However, if you are new and don’t know where to find your router’s password, check out the default password at the bottom of your router because ISPs generally mention the password in their machine.

Fix 3: Restart Your PlayStation 5

This is the very first step that you need to take. Generally, we ignore this fix because we don’t know the value of rebooting. However, if any temporary cache data or glitch causes the problem, then restarting your device will be sorted out. So, simply turn off your PS5 console, then turn it on after 30 seconds.

Fix 4: Power Cycle the Router

In case if you are using a wireless internet connection to play the game on your PS5 and find that it is not working. This means it may be due to your router have some temporary cache data, due to which your router becomes unresponsive. So, to ensure that your router works correctly or not.

Simply turn off the router, unplug its wires from the power socket, and wait for at least 30 seconds. Then, plug in the cords and turn on the router. After that, wait until the lights started blinking again. Once all the lights started flashing, you can again try connecting your PS5 to that Network and see if it helps.

Fix 5: Run a Network Connection Test

If even after power cycling doesn’t work for you, we recommend you to run a network connection test to ensure that either you get a proper speed or not. However, to do so, you need to follow the steps mentioned below:

  1. Open Settings.
  2. Click on Network.
  3. Head towards the Connection Status.
  4. Then, highlight the Test Internet Connection and press X.

Now, wait until the speed test is finished. After it gets finished, see the result and check if there is any disturbance in your Wi-Fi Network. If you find something, then try contacting your internet service provider. 

Fix 6: Change DNS Settings in Your PS5

You can change the by default DNS settings of your router that is given to it. However, there are many cases in which it is found that DNS settings will create an issue. However, in order to check if there is any network issue due to DNS. If so, then you can opt for free Google DNS. To alter your DNS settings on your PS5, follow the steps given below:

  • Open Settings.
  • Click on Network followed by Settings.
  • Now, highlight the Set Up Internet Connection and press X. 
  • After that, navigate to the bottom and click on the Set Up Manually.
  • Now, highlight the Use Wi-Fi option and press the button.
  • Select the following the DNS.
    1. For primary DNS to
    2. For secondary DNS to
  • Finally, select the Done option.

Fix 7: Perform a Factory Reset on Your PS5

However, if you find that your PS5 cannot connect to the Wi-Fi network, then this is the final step that you can try. Yes, you heard it right. Simply factory reset your PS5. But, before doing this, keep in mind that this will wipe all your PS5 data and return the software settings to their default factory settings. So, think before doing this. Alternatively, you can make a restore point using an external hard drive.


As we know, currently gaming world in a different level. With each game, technology changes. And gamers like me whose whole life is devoted to gaming. It is very unfortunate to see errors like this that conflict with our gaming. Sony is really pushing hard to make their console better day by day through regular updates. Although with this particular error, Sony has to do nothing because it creates an issue from your side. So, you need to fix it on your own. But, you can follow the above guide and get yourself out of this error.

That’s it for this guide. We hope this guide helped you. If you have any issues regarding this, you can reach us in the comment section. Also, if you are new here, then visit our website and check out our latest guides.

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